Engagements & evidence

Capability transfer is the proof. Everything else is a demo.

Public case studies are restricted by the same NDAs that make our work valuable. What we can show is the engagement pattern: shape, duration, deliverables, and the operational outcome we underwrite.

Request named references under NDA
Selected work

Brands that trusted us with the system.

Tecno Mobile
itel
FNB JoburgArtFair
Higher Education
Public Sector
Financial Services
Insurance
Logistics

A subset of named work. Sector references available on request.

Engagement patterns

What our engagements look like.

Pattern · Build · Single Agent

Content Operations Agent for an in-house marketing team.

  1. Discovery: 2 weeks. Audit, opportunity scoring, agent scope.
  2. Build: 5 weeks. Brand voice modelling, channel templates, governance layer.
  3. Enable: 1 week. Runbook, training, owner handover.
  4. Outcome: editorial standards held while content output rose substantially. Marketing team shifted from production to direction.
Pattern · Build · Single Agent

Customer Conversation Agent for a digital service.

  1. Discovery: 1 week. CX journey audit, tier-1 volume analysis.
  2. Build: 4 weeks. Conversational layer across web and WhatsApp, escalation logic.
  3. Enable: 1 week. CX team coaching, observability handover.
  4. Outcome: tier-1 contained autonomously, escalations arrived with full context attached.
Pattern · Transform · Architecture Engagement

AI-native operating model for a marketing function.

  1. Diagnose: 3 weeks. Readiness scored across five dimensions.
  2. Architect: 6 weeks. Operating model redesign, agent suite spec, governance layer.
  3. Outcome: the function exited the engagement with a deployable architecture and a sequenced 12-month roadmap.
Pattern · Transform · Full Transformation

Governed AI foundation for a regulated business.

  1. Diagnose: 4 weeks. Strategic clarity, infrastructure, cultural readiness.
  2. Architect: 8 weeks. Private Enterprise pattern, governance layer, audit architecture.
  3. Deploy: 12 weeks. First two agents live, observability and policy in production.
  4. Enable: ongoing. Internal AI Centre of Excellence stood up, capability owned in-house.
The case study we're proudest of is the one the client wrote, not us: when they explained the system to their next CEO without us in the room. Union Black · Capability transfer principle
Industry references

Sectors we've shipped systems for.

Sector · Mobile

International product launches into SA.

Tecno Mobile, itel: campaign architecture, brand operations, and CX during multi-country product launches.

Sector · Arts & banking

FNB JoburgArtFair AR brand activation.

An augmented-reality brand activation for one of the country's largest art fairs.

Sector · Education

University websites and learning systems.

Public-facing sites and LMS infrastructure for higher-education institutions.

Recommended next step

Request named references under NDA.

Detailed case studies with named clients, metrics, and architecture diagrams are available under NDA after a Discovery call. Tell us which pattern is closest to your problem and we'll send the closest evidence.

Request referencesCompare engagement models